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FAQs

Here to Help, Before You Even Arrive

We want your experience with us to be seamless from start to finish.

Below you’ll find answers to frequently asked questions to help you plan your perfect stay.

Need more details? Just reach out — we’re happy to assist.

Of course! Free parking is available at all our hotels, close to the entrance for convenience. You’ll find ample space for cars of all sizes, perfect for families bringing everything needed for their forest adventure.

Yes, we’re committed to sustainable travel! Each of our hotels has onsite EV charging facilities. Bartley Lodge, Forest Lodge, and Beaulieu Hotel each feature BP Pulse charging points (50KW) with 2 spaces each, whilst Burley Manor offers a 13-amp car charging point. All charging points are chargeable and subject to availability.

EV charging is offered on a first come, first served basis and spaces cannot be guaranteed at any times. We recommend checking the charging companies’ websites for the latest pricing information.

Complimentary Wi-Fi is available throughout all our properties, allowing you to stay connected during your stay with us.

Yes! We have indoor heated swimming pools at Bartley Lodge, Forest Lodge, and Beaulieu Hotel, designed with families in mind and providing a warm, inviting space where children can splash and play whilst parents unwind.

Burley Manor features a seasonal unheated outdoor wellness pool, perfect for a refreshing dip (open seasonally, British weather permitting!).

Bartley Lodge & Forest Lodge: Enjoy a splash from 7am – 10pm every day

Beaulieu Hotel: 8am until 8pm

Burley Manor: Take a refreshing dip in our seasonal wellness pool from 8am – 6.30pm, June – September (British weather permitting!)

Pool temperatures:

  • Forest Lodge & Bartley Lodge: A comfortable 28°C
  • Beaulieu Hotel: A toasty 31°C
  • Burley Manor: Unheated (varies with our lovely British weather)

Please check with reception for specific daily hours during your stay.

Absolutely! Our indoor heated pools are designed with families in mind, offering a safe, welcoming environment for quality time together. Whether you’re looking for an active afternoon or a quiet family moment, our pools provide the perfect setting to create lasting memories, whatever the weather outside.

We would not recommend babies and very small children to use our outdoor wellness pool, which is unheated, at Burley Manor.

Children under the age of 16 must be supervised by an adult at all times.

We love four-legged guests! For just £15 per night for up to 2 dogs, your furry friends will be greeted with their very own welcome pack in your room.

You’ll spot our handy pup station near reception stocked with bowls, food mats, dog towels and tasty treats for those “just in case” moments.

We do recommend having a quick peek at our dog companion guide and pet policy before you arrive.

We welcome dogs of all shapes and sizes. We simply ask that your dog is well-behaved, house-trained, and kept on a lead in public areas of the hotel.

Although dogs aren’t permitted in our restaurant areas, we have designated doggy areas at each of our hotels for dining with your pup.

We ask that dogs aren’t left alone in rooms for extended periods. If you need to pop out briefly, please ensure your dog is comfortable and won’t disturb other guests. Our reception team can suggest local dog-sitting services for longer absences.

  • Check-in: From 3pm – 11pm (Running late? Just give us a ring!)
  • Check-out: By 11am (Plenty of time for a leisurely breakfast)

If you’re arriving earlier or need to depart later, please contact us directly – we’re sometimes able to accommodate requests, based on availability.

 

Yes, we have a variety of family-friendly accommodation options across our hotels. Our family rooms can accommodate up to two adults and two children, with additional space for cots when needed.

We also have some spacious suites, which can comfortably accommodate two adults and up to three children.

Children under 12 years old are considered children for our family room arrangements. We can provide travel cots for infants at no extra charge – simply let us know when booking.

 

We’re made for family adventures! From babies to toddlers to teenagers (and parents who need a break), we’ve thought of everything.

Many of our spacious rooms feature fun bunk beds, comfy sofa beds, and plenty of room for z-beds or travel cots.

Splash about in our indoor heated pools, let off steam in our safe gardens, or gather round for friendly competition with our board games collection. Family memories are waiting to be made!

Yes, our passionate chefs create special children’s menus featuring locally-sourced ingredients that even the fussiest eaters will love.

We cater for various dietary requirements and can adapt dishes for particular preferences. High chairs are at the ready for little ones in all our dining areas.

Breakfast

Bartley Lodge: 7-10am

Beaulieu Hotel: 7-10am Monday-Friday, 7.30-10am Saturday & Sunday

Burley Manor: 7.30-10.30am

Forest Lodge: 7-10am

Lunch

Bartley Lodge: 12-4pm (Sunday only)

Beaulieu Hotel: 12-4pm

Burley Manor: 12.30-2pm

Forest Lodge: Casual dining available until 10pm daily

Afternoon Tea 

Bartley Lodge: 2-4pm

Beaulieu Hotel: 2-4.30pm

Burley Manor: 2-5pm (Monday – Saturday), 3.30-5.30pm (Sunday)

Light Bites

Bartley Lodge: 12-5pm

Burley Manor: 12-6pm

Dinner

Bartley Lodge: 6-8.30pm

Beaulieu Hotel: 5.30-9pm

Burley Manor: 6-8.45pm

Forest Lodge: Casual dining available until 10pm daily

Our chefs are delighted to cater for all dietary needs, including vegetarian, vegan, gluten-free, and other special requirements.

Please inform us of any allergies or preferences when booking, and our kitchen team will ensure your dining experience is both safe and delicious.

 

  • Beaulieu Hotel:
    Yes, with lift access to 17 rooms
  • Forest Lodge, Bartley Lodge and Burley Manor:
    While we don’t have lifts here, we do offer lovely ground floor rooms

Need a ground floor room or lift access at Beaulieu? Just let us know when booking and we’ll sort it straightaway.

We’re made for family adventures! From toddlers to teenagers (and parents who need a break), we’ve thought of everything.

Many of our spacious rooms feature fun bunk beds, comfy sofa beds and plenty of room for z-beds or travel cots. We’ve highchairs at the ready for little ones and children’s menus that even the fussiest eaters will love.

Splash about in our indoor heated pools, let off steam in our safe gardens, or gather round for a bit of friendly competition with our board games collection. Family memories are waiting to be made!

Each of our four hotels – Bartley Lodge, Burley Manor, Forest Lodge, and Beaulieu Hotel – offer unique access to local New Forest treasures.

You’ll find yourself perfectly positioned for observing the famous New Forest ponies (at a safe distance), miles of walking and cycling trails, charming villages, and hidden woodland gems. Our reception teams provide detailed local maps and insider recommendations.

Please check out our Experiences page for some of our recommendations!

While we don’t directly arrange activities, our knowledgeable team can recommend local providers for cycling hire, guided walks and other forest adventures. We’re passionate about sharing this extraordinary landscape and helping you discover its special charm.

The New Forest offers something magical in every season. Spring brings bluebells and brand new wildlife, summer offers long days for outdoor adventures, autumn paints the landscape in stunning colours, and winter provides cosy fireside evenings after crisp woodland walks. Each season reveals different aspects of this beloved destination.

Booking modifications and cancellations are subject to our terms and conditions, which vary by rate and season.

Please contact our reservations team directly, and we’ll do our utmost to accommodate your needs whilst being mindful of our small, family-run operation.

Yes, we welcome group bookings and can accommodate everything from intimate family gatherings to larger celebrations. Our four properties and The Drift Inn offer versatile spaces, and our dedicated events team helps create treasured memories for special occasions.

The lead guest must be 18 or over to make a reservation. We welcome families with children of all ages and can provide appropriate accommodation and amenities for your little ones.

 

We accept all major credit and debit cards. Depending on your package, we offer flexible booking terms. Please note, our special offers may require a deposit at the time of booking.

Please contact our reservations team for specific payment terms.

 

Each of our locations nestles within charming New Forest villages with local shops, traditional pubs, and eateries a short distance away.

Lyndhurst, Burley, and Beaulieu offer delightful high streets with independent shops, while our own restaurants showcase Hampshire’s abundant larder with seasonal menus celebrating local produce.

The New Forest is well-connected by public transport, with regular bus services linking our villages to nearby towns and train stations.

Southampton and Bournemouth are easily accessible by both road and rail, making us an ideal base for exploring the wider region whilst retreating to peaceful woodland surroundings.

Our reception teams can recommend reliable local taxi companies and help arrange transport for special occasions, airport transfers, or exploring the area.

We’re always happy to assist with travel arrangements to make your stay as seamless as possible.

Born from a deep love for the New Forest since 1988, our collection of hotels offers something truly distinctive. Each of our four hotels – Bartley Lodge, Burley Manor, Forest Lodge, and Beaulieu Hotel – showcases its own character whilst sharing our commitment to celebrating this extraordinary 800-year-old landscape.

Each property tells its own story: Burley Manor sits within an 800-year-old estate and on the edge of a tranquil deer park; Forest Lodge is a contemporary Georgian townhouse just minutes from the town of Lyndhurst; Beaulieu Hotel provides peaceful, atmospheric charm right in the heart of the forest, surrounded by wildlife; and Bartley Lodge offers nature-inspired accommodation with beautiful grounds to explore. All feature their own restaurants showcasing incredible local produce and British classics.

Our passionate chefs celebrate Hampshire’s abundant larder with seasonal menus that truly capture the essence of the region.

From afternoon teas in elegant drawing rooms to hearty Sunday roasts by crackling fires, each venue offers distinctive dining right here in the heart of the New Forest.

Whether you’re planning an intimate wedding amidst woodland gardens or a grand celebration in a historic ballroom, our dedicated events team turns special occasions into treasured memories.

Our versatile spaces across all properties can accommodate everything from romantic getaways to family adventures and memorable celebrations.

Take your team away from the ordinary with our thoughtfully equipped meeting spaces that combine modern amenities with inspiring natural surroundings.

Our business facilities help elevate your gatherings whilst surrounded by the tranquil beauty of ancient woodlands – perfect for productive retreats and creative thinking.

Stay In The Know

Sign up to our mailing list and be the first to hear about our exclusive offers, special events and seasonal highlights across the New Forest. From last-minute getaway deals to festive celebrations and unique forest experiences, our newsletter keeps you informed about everything happening at our collection of hotels and throughout the National Park.